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You’ll then see the options available on your computer so you can use the correct microphone. Check the audio settings in Zoom: Similar to above, if you’re not in a meeting you can open Zoom, open the settings and head to “audio”. Here you’ll have the option to set your preferences as well as test the microphone and speaker on your PC to see if it’s working. If your mic is too quiet, you can turn up the levels here.
My Mac can’t access the mic: Sometimes your Mac might say it can’t access the microphone and ask you to restart. This might then ask for admin permission. Entering your details can then correct the mic fault without having to restart.
Ensure your PC audio settings are correct: If you’ve not been able to fix the problem through Zoom itself, then check your settings or preferences on your computer. Above everything else, check they actually work to help isolate the problem. Background noise is disrupting the call: If there’s too much noise around you – people in the house, traffic noise, animals, aircraft, then consider using a noise cancelation app like Krisp. This can cut the background noise so you come across sounding clearer.
It can also cut background noise from others on the call, so you don’t hear their noise either. Zoom has its own background noise filter too, which you can find in settings. Otherwise the only sound people will get is that coming through your mic. This option is in the bottom left-hand corner of the screen share options. There are echos or feedback on the audio: This usually happens when a mic detects audio coming from the speakers.
It might be that the microphone is too close to the speakers, it might be that someone is using a phone and computer or that multiple computers are too close together. Muting the mic can resolve the problem or identify which participant s are causing the problems.
No one can see me: If you can’t be seen – and can’t see yourself – start by checking you’ve started video on the call. Press the button in the bottom left-hand corner to make sure you’ve joined video on the call. Most calls start with video off. If it’s still lagging, you may have to disable your webcam so that you’re only sending audio and putting less of a strain on your internet connection. If the problem persists across multiple calls, consider restarting your router or contacting your ISP to discuss your network speeds.
Zoombombing is a term used to describe unwanted intrusion into your Zoom call. Sometimes it could be a friend having a laugh, while other times it could be something more malicious. When Zoom saw a surge in popularity due to the coronavirus pandemic, Zoombombing became quite the issue.
Happily, the company released an update in May that made all meetings require a password for entry by default. This was followed in June when end-to-end encryption became a feature for all members; it was previously a paid membership perk. Zoombombing can still happen, though. An easy and obvious step is to not share your Zoom meeting details with anyone you don’t want to join. For more advice, here are tips to secure your Zoom calls. If the meeting host is on the free version of Zoom, meetings are limited to 40 minutes maximum.
When the time limit is nearing, a warning message will display, after which the meeting will end. Of course, you can stop this by signing up to Zoom’s paid tiers. However, the easiest way is to simply create another meeting. There’s no limit to the number of meetings you can host, so send out a fresh invite and get another 40 minutes. One of the most annoying problems with video conferences is when the audio echoes or when you can hear background noise.
Echoing audio usually occurs because someone has their microphone too close to their speakers. Alternatively, it might be that multiple people have joined the call from the same room.
If you’re the person at fault, consider buying a home office headset so that your audio and microphone is contained to a single device. Whatever the situation, the best way to overcome this is for everyone to mute their microphone when not speaking. Zoom quickly reached the milestone of million daily meeting participants by just April , as end-users, students, and remotely distributed workers all turned to the video collaboration platform to stay connected.
Since then, the platform has gone on to register in excess of 3. The pandemic was undoubtedly the biggest contributor to the lofty success of Zoom and other video collaboration solutions in the past year, but are the recent outage events the result of overworked servers and communications infrastructure?
Another possibility is a cyberattack , but the performance problems and relatively quick recovery times appear to indicate internal concerns instead. Perhaps more strangely, the drops in reliable performance are coming at a time when fewer users are making use of the platform.
Furthermore, as offices slowly reopen, and countries with a high rate of vaccination begin encouraging economic activities instead of spending time online in virtual meetings, and students take time off the software to enjoy their summer holidays — is the need for Zoom and its fellow collaboration platforms not as pressing as it was a year ago, when there was no other alternative? Or are these creeping Zoom outage issues a sign of bigger troubles brewing?
Problem: Meeting Owner Cannot Have Concurrent Meetings in Zoom | IT@CornellInsights Latest /17736.txt Topics. You should also avoid reusing meeting passwords. If you signed up for a free or trial /17810.txt directly with Zoom and you used your cornell. Lily Howell Mar 19, PM. This can cut the background noise so you come across sounding clearer. However, the easiest way is to simply create another meeting.
Common Zoom problems and how to fix them.
Both installers do install the Zoom software client, so victims may be none the wiser. As always, get your Zoom software straight from the Zoom website at Zoom. Zoom suffered an unexplained outage Sunday, May 17, rendering it unavailable to thousands of users in the U. The outage, which began Sunday morning U. Even the British government’s daily coronavirus briefing opens in new tab was affected, knocking out the ability of journalists to ask questions over Zoom.
Some users reported on Twitter that logging out of Zoom accounts, then logging back in, seemed to solve the issue. Zoom’s status page noted that a backend update had taken place earlier Sunday morning, but there didn’t seem to be any linkage between that update and the outage that began a few hours later. The Zoom status page opens in new tab said at the time that the outages “appear to be limited to a subset of users” and that Zoom was “working to identify the root cause and scope of this issue.
Cybercriminals may have registered hundreds of new Zoom-related website addresses in the past few weeks, according to researchers at Israeli security firm Check Point opens in new tab. Many of these sites are being used in phishing attacks to grab victims’ Zoom usernames and passwords, and similar scams are leveraging rival video-conferencing platforms such as Google Meet and Microsoft Teams.
Over the weekend, online vandals hijacked the graduation ceremony at Oklahoma City University opens in new tab , replacing the Zoom video feed with racist language and symbols. It wasn’t immediately clear whether this was a result of regular Zoom-bombing or if the attackers used less well-known methods to disrupt the video feed. Zoom announced May 7 opens in new tab that due to its technical-support staff being overwhelmed with calls, it would be able to give personal technical assistance only to “owners and administrators” of paid accounts.
In other words, any user, owner or administrator of a free Zoom account, and end users of paid accounts, won’t be entitled to human help. Instead, they’ll have to rely on the FAQs and how-to’s list on the Zoom online resources opens in new tab page. For now, this provision applies only to May and June If the coronavirus lockdown last longer than that, Zoom may have to hire more tech-support staffers.
New York State Attorney General Letitia James’ office reached an agreement with Zoom opens in new tab May 7 following an investigation into Zoom’s security and privacy practices. There isn’t a lot of new stuff in the agreement. Most of the stipulations Zoom agreed to are things the company is already doing, including making passwords mandatory and using better encryption. In the long term, Zoom has to conduct regular code reviews and conduct yearly penetration-testing exercises, in which paid hackers try to break through the company’s defenses.
Only two new things will directly affect consumers. It also has to update its Acceptable Use policies to ban “abusive conduct include hatred against others based on race, religion, ethnicity, national origin, gender, or sexual orientation. Frankly, these are longstanding standard policies at many other online companies, so we’re a little surprised that they weren’t already Zoom policies.
Yuan announced opens in new tab. The purchase price or other terms of the deal were not disclosed. Keybase makes user-friendly software to easily and securely encrypt messaging and social media posts.
In March, Zoom had to admit that its touted “end-to-end” encryption was not the real thing because Zoom’s own servers are always able to access the contents of meetings. Once Keybase’s technology is incorporated, that will no longer always be the case. Meeting passwords and waiting rooms will be required by default for all Zoom meetings, free or paid, beginning May 9, Zoom announced. Only hosts will be able to share their screens by default, but like the other settings, that can be changed.
Yuan said the massive increase in Zoom usage since the beginning of the coronavirus lockdown had been “challenging,” but also provided “opportunities for us to drive meaningful change and improvement.
Yuan admitted that “we failed to set pre-configured security features for our new customers, especially for schools,” referring to meeting passwords and waiting rooms. That resulted in “uninvited, offensive, and sometimes even truly evil people disrupting meetings,” Yuan wrote. Such a person disrupted a Zoom meeting on sexual violence opens in new tab in the Bay Area last week. Yuan also addressed rumors about his own, and Zoom’s, ties to China. He said he had lived in the U.
A reporter for London’s Financial Times resigned after he was caught crashing internal Zoom meetings at rival London newspapers. Mark Di Stefano announced his resignation on Twitter opens in new tab after The Independent opens in new tab documented how Di Stefano had last week joined an Independent staff meeting regarding pay cuts and furloughs, first under his own name, then anonymously.
Di Stefano cited his sources as “people on the call,” The Independent said. The Independent also found that Di Stefano’s cellphone had earlier been used to access a Zoom meeting at the Evening Standard, another London newspaper. That meeting was followed by a Financial Times piece about Evening Standard furloughs and pay cuts. Zoom isn’t the only video-conferencing platform to have questionable privacy policies, Consumer Reports opens in new tab said in a blog post: Cisco Webex, Microsoft’s Teams and Skype, and Google’s Duo, Meet and Hangouts do too.
Consumer Reports said you should know that everything in a video meeting may be recorded, either by the host or another participant. It also recommended dialing into video-conference meetings over the phone, not creating accounts with the services if possible, and using “burner” email addresses otherwise.
After prodding from reporters at The Verge opens in new tab , Zoom admitted that it did not in fact have a recent peak of million daily users, as stated in a blog post last week. Rather, Zoom had a peak of million daily “participants. Researchers at Trend Micro spotted another Zoom installer file that had been corrupted with malware.
In this case, it’s spyware that can turn on the webcam, take screenshots and log keystrkes, as well as collecting diagnostic data about the system it’s running on. It also installs a fully working version of the Zoom desktop client.
You don’t need to install any software on your desktop to run Zoom. Zoom is a prime target for foreign spies, especially Chinese intelligence operatives, the Department of Homeland Security has warned U. Foreign spies would be interested in any internet-based communications medium that saw such a steep increase in growth. But the DHS report singled out China as a likely meddler in Zoom security because Zoom has a substantial number of staffers in that country. However, Zoom in the past week has given paid meeting hosts the option of avoiding Zoom servers in specific regions, including China and North America.
Unpaid Zoom hosts will by default use only servers in their home regions. A new report from Mozilla , the non-profit maker of the Firefox web browser, says that Zoom’s privacy and security policies and practices are better than those of Apple FaceTime.
FaceTime got only 4. A new Zoom phishing scam is sure to get the attention of anyone working from home during the coronavirus lockdown. It seems to come from your employer’s HR department, and invites you to join a Zoom meeting starting in a few minutes to discuss possible termination of your employment. If you click on the link in the email to join the meeting, you’re taken to a very real-looking Zoom login page.
It’s fake. If you enter your credentials, then the crooks can take over your Zoom account. Zoom has finally updated its meeting-client software to version 5. Here’s our guide on how to update to Zoom 5. The update is not yet available for iOS, as Apple has to vet the software before the new version of the app can be pushed out.
We also couldn’t see in the Google Play app store as of Monday afternoon Eastern time April 27 , but odds are it will appear soon. No other company may have benefited more from the stay-at-home orders during the coronavirus crisis. To put that in perspective, daily usage peaked at million people per day in March, the company said on April 1 opens in new tab.
In December , Zoom usage peaked at 10 million daily users. The new version will include many of the security fixes we’ve recently seen for the Zoom web interface, including the abilities to kick out Zoom bombers from meetings, make sure meeting data doesn’t go through China, and put everyone waiting for a meeting in a “waiting room.
We checked the Zoom changelogs opens in new tab and discovered that the update won’t be available until Sunday, April Cisco Talos researchers said Zoom’s meeting chat function made it too easy for outsiders to find all Zoom users in an particular organization.
If you had a valid Zoom account, Cisco Talos explained in a blog post opens in new tab , you could pretend that you worked at any organization and get the full names and chat IDs of every registered Zoom user whose email address used that organization’s email domain.
You would not have to verify that you worked there, and you wouldn’t even need to be in a Zoom meeting to get the information. That information “could be leveraged to disclose further contact information including the user’s email address, phone number and any other information that is present in their vCard,” or digital business card, Cisco Talos wrote. In a blog post opens in new tab April 20, Zoom said the option of excluding certain countries from call routing was now live.
This will let Zoom meeting administrators avoid having meeting data routed through Zoom servers in China, the U.
New updates to the Zoom platform opens in new tab for the web interface rolled out April 19 include masking some participant personal information, such as email addresses or phone numbers, during meetings.
Another change is that users who share the same email domain will no longer be able to search for each other by name. The New York Times opens in new tab reported that Dropbox executives were so concerned about security flaws in Zoom that in Dropbox created its own secret bug-bounty program for Zoom flaws. In other words, Dropbox would pay hackers for security vulnerabilities they found in Zoom.
Dropbox staffers used Zoom regularly, and Dropbox was an investor in Zoom. The Times reported that Dropbox would confirm the flaws, then pass them along to Zoom so that Zoom could fix them. Zoom-meeting video recordings saved on Zoom’s cloud servers can be easily discovered and often viewed, a security researcher told Cnet opens in new tab.
Phil Guimond opens in new tab noticed that online recordings of Zoom meetings have a predictable URL structure and are thus easy to find. The Washington Post reported last week on a similar issue with Zoom recordings that had been uploaded by users to third-party cloud servers.
In those cases, the file names of meeting recordings followed a predictable pattern. Until Zoom pushed out a series of updates opens in new tab this past Tuesday, Zoom meeting recordings were not required to be password-protected. Guimond built a simple tool that automatically searches for Zoom meeting recordings and tries to open them. If a meeting has a password, his tool tries to brute-force access by running through millions of possible passwords. If a meeting recording is viewable, so is the Zoom meeting ID, and the attacker might be able to access future recurring meetings.
But, Guimond said, the URL pattern is still the same, and attackers could still try to open each generated result manually. Zoom announced it was hiring Luta Security opens in new tab , a consulting firm headed by Katie Moussouris, to revamp Zoom’s “bug bounty” program, which pays hackers to find software flaws.
Moussouris set up the first bug-bounty programs at Microsoft and the Pentagon. In her own blog post opens in new tab , she announced that Zoom was bringing in other well-regarded information-security firms and researchers to improve its security.
In its weekly webinar, according to ZDNet opens in new tab , Zoom also said it would also let meeting hosts report abusive users, and newly hired security consultant Alex Stamos said Zoom would be switching to a more robust encryption standard after Zoom’s existing encryption was found to be lacking. In other news, a congressman has complained that a congressional briefing held over Zoom on April 3 was “zoom-bombed” opens in new tab at least three times.
The head of Standard Chartered, a London-based multinational bank, has warned employees to nut use Zoom or Google Hangouts for remote meetings, citing security concerns, according to Reuters opens in new tab.
Standard Chartered primarily uses the rival Blue Jeans video-conferencing platform, according to two bank staffers who spoke anonymously. Hackers are apparently offering to sell two “zero-day” exploits in Zoom to the highest bidder, Vice opens in new tab reports. Zero-days are hacks that take advantage of vulnerabilities the software maker doesn’t know about, and which users have little or no defense against.
Sources who told Vice about the zero-days said one exploit is for Windows and lets a remote attacker get full control of a target’s computer.
The catch is that the attacker and the target have to be on the same Zoom call. This is a reaction to the discovery earlier in April that many Zoom meetings hosted by and involving U. Usernames and passwords for more than , Zoom accounts are being sold or given away in criminal marketplaces. These accounts were not compromised as the result of a Zoom data breach, but instead through credential stuffing. That’s when criminals try to unlock accounts by re-using credentials from accounts compromised in previous data breaches.
It works only if an account holder uses the same password for more than one account. I canceled the service pro and still I am receiving an Email that I should pay!! Geez Zoom The rep told me to search for an answer to my problem on YouTube. This is happening right now. We contacted your people, and changed the security settings on our district account.
Once we did that, I had no problems again. We believe it was one of our students, not an outside person. Thank you. Could you help me solve the problem? I have contacted the contact support, but there is no response.
If problem is resolved or it is still there? Expecting a quick reply so that we can decide if our group of 30K zoom users should continue or change the platform to GoogleMeet. Warn: 4 days. September Warn: about 23 hours. Solutions for Everyone. Keep students and staff informed Reduce ticket volume Essential for remote learning Learn more. Shorten incident downtime Unify maintenance schedules Integrates with incident tools Learn more.
Reduce ticket volumes Improve transparency Shorten resolution times Learn more. Instant enriched data from 1, status pages. Supported Features We support the following features in our integration with the Zoom status page: Down Notifications. Warning Notifications. Maintenance Notifications. Proactive Maintenance Feed. Status Messages. Status Details. Component Status Filtering. Twitter Mentions.
Frequently Asked Questions Is Zoom down today? How can I get notified when Zoom is not working or have outages? How can I find out if Zoom is having issues? If the speeds are undesirable, repeat Solution 1. Also, you can check out our tips on how to increase internet speed.
To access these options, click the cog icon Settings on the main screen of the Zoom desktop app, or click the arrow icon within the video camera icon during a call and then select Video Settings on the pop-up menu. Sharing your screen is an important part of many Zoom calls. Sharing your screen takes up a lot of bandwidth. Use a wired connection, if available, for the best performance.
Your meeting will then start with only audio, freeing up bandwidth. Your video will not be automatically turned on. When sharing your screen, the viewer can request remote control to help you troubleshoot or explain a process more clearly. This tool is listed as Request Remote Control under View Options and can be accessed at any time while sharing the screen. Chances are, the sharer host is not agreeing to the request for remote control.
A notification will pop up on their screen, and they must choose Allow to enable remote control. The sharer host may be interrupting the process. Technically, the person sharing their screen can stop the remote control at any time by clicking their mouse. Always leave the host computer alone while the viewer client assumes remote control.
You could be on the wrong device. Another common problem is not being able to receive email messages from Zoom. This can include notifications and activation emails. These can take up to 30 minutes to arrive and may take longer.