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Nov 03, · I am using a Dell PC and have started joining Zoom sessions. I would like to be able to set up my Virtual Background but cannot do this. When in a Zoom session, the ability to create a Virtual Background or Filter (off the Video icon) is disabled. When I click on Settings (again, off the Video icon), the ability to create a Virtual Background. Mar 22, · Check Your Device Another reason you might not be able to use a virtual background without a green screen might be because your device doesn’t have a supported processor. The Zoom support page of. Fix Zoom Not Adding Virtual Background or Green Screen Not Working 1. Check the system requirements Virtual backgrounds require more processing power and if you own a low-specs computer, chances are you won’t be able to use this feature. Make sure your computer meets the system requirements for using virtual background on Zoom.