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Go to the Search icon, type Control Panel, and then click Programs and Features. On the list of apps, uninstall anything related to Realtek, Conexant, or IDT & Dolby, and then reboot. After the reboot, go to the Lenovo Support site at . Jun 07, · If none of the tricks work, you might want to remove Zoom from your computer and perform a clean reinstall. Step 1: Open the Windows 10 Settings menu (Windows + I). Step 2: Navigate to Apps > Apps. Jun 05, · That’s the problem. Under Choose which apps can access your camera, the Zoom app is not listed. Therefore, I am not able to allow camera permission to my laptop. I need to know how to add the Zoom app, so it is “officially” recognized by my Lenovo. As I said, I am able to use Zoom with audio only – no video.