Other software could be competing with Zoom for your webcam. Check your device settings. Go to the camera settings on your device to make sure it’s not disabled. Check your app permissions. Make sure Zoom has permission to use your camera by going to your device’s app settings. Update your device’s drivers. Windows users should go into the Device Manager and check to make sure the camera’s drivers are up-to-date.

Update your Mac. If you’re on a Mac running macOS Restart your device. A reboot fixes most computer problems because it closes any ongoing processes that could be interfering with software or hardware , such as your camera.

Change Zoom’s Advanced Video Settings. Zoom provides advanced tools designed to enhance video playback, but they sometimes have the opposite result. If your video continues to be distorted, open Zoom while not in a meeting and select the Settings gear , then choose the Video tab and select Advanced to adjust these options. Make sure the correct camera is chosen and that the box beside Turn off my video when joining meeting isn’t checked.

Reinstall Zoom. If you’re using the mobile or desktop versions of Zoom, uninstall the program and redownload it from the Apple App Store, Google Play , or the Zoom website. Alternatively, you can try using the web version. If you’re still having trouble with your camera in Zoom, you can still participate in meetings with your microphone or by dialing-in to Zoom. Some Lenovo PCs have a default feature that prevents Zoom from accessing the camera.

What is your current windows version and edition? Press Start then search Settings, select System then About. Some laptops have a privacy switch or a camera shutter key that can be used to turn off your webcam and prevent it from being used. Press Start then search command prompt Right click then run as administrator type: msdt. I hope this helps! Please let me know if you have any further concerns. Thanks for your feedback. How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site. In reply to John DeV’s post on May 20, I don’t have a webcam. In reply to SheliaJones-Williams’s post on July 11, I have to take a class using zoom on Monday, I can’t hear them. I have a lenova desktop, new. In reply to StevensonScotland’s post on July 25, We left a zoom meeting and started another same hour and the camera wasn’t available, c’mon microsoft what gives?

Camera Privacy Switch located at the right side of the laptop Thank you, my girlfriends laptop had an unlabeled switch about the size of a grain of rice on the right side of her laptop like you said. Worked fine up till two weeks ago. When I launch Zoom, to connect to a meeting, the camera is on and working fine.

As soon as I click the button for Join with Computer Audio, the camera turns off. When I click the camera icon, I get the Zoom cannot detect the camera message. When I exit the meeting the camera works fine. Zoom has the correct app settings for accessing the camera. I have tried all the different camera options under Zoom settings. The only thing I haven’t done is a bios update to the laptop. If the bios update works, I’ll be sure to post back here. I’m having this same problem.

It was working and then suddenly, it wasn’t. In Windows settings, everything appears to be fine. Please fix this from your end. I checked my notebook for the camera and found all is fine, tried reinstall zoom meeting again, but it still shown “Zoom can not detect camera” could you please help to sort it out? Zoom Community. Supporting a Hybrid-friendly Work Environment Explore products and tools for seamless collaboration across office and home working spaces. Download Zoom Client Keep your Zoom client up to date to access the latest features.

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Having Problems With Your Zoom Webcam? Troubleshooting Guide.

 

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