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How to Fix an Unstable Wi-Fi Connection: 6 Tips and Fixes – Get a Reliable Internet Connection for ZoomIf you are experiencing any issue(s) with latency, frozen screen, poor quality audio, or meeting getting disconnected while using a home or non-enterprise. How to fix the Zoom “Your internet connection is unstable” error · Fix 1: Check your internet connection · Fix 2: Reset your Router · Fix 3: Reset. I’d suggest restarting your computer, as well as the modem/router for your wired connection. Those can sometimes improve connections. 1 Like.
Common Zoom problems and how to fix them.
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Zoom keeps saying internet connection is unstable – none:. ‘Your internet connection is unstable’—dealing with virtual meeting snafus
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Having trouble using Zoom video calling. Distant users say my video looks good, but video of other particiapants on my screen freezes most of the time. Audio is good. Sometimes I get a message the “Internet is unstable”. I have connected ethernet cable to router port and turned off my WiFi, but same results.
I’m not super-proficient on router setup, so wondering if there are some basic settings that I could change. I use Spectrum cable in the Austin, TX area. Go to Solution. To see packet loss in Zoom, go to Zoom settings, Statistics, and then Audio tab while you are in a Zoom meeting. View solution in original post. Are you able to log into the Spectrum modem and check the cable logs to see if you are having any T3 or T4 timeouts in those logs? If you are then you may be having internet connection issues with Spectrum.
I appreciate the follow up! I do not have QoS turned on and have gigabit fiber internet. Tried being right next to the router when on a call, tried both wifi bands, nothing stops the “your internet connection is unstable” error in Zoom for me which causes audio to cut out for seconds at a time.
Other video call services haven’t had this issue. It sounds like you are doing all of the “reasonable” trial and error steps. And trying Wired versus Wi-Fi is another perspective. I too run Skype and Microsoft Teams and for both of those apps, the sending audio worked fine.
So I was dubious that I truly had an “unstable internet” issue. It was only my Zoom app that was cutting off my sending audio. This is my simple perspective. I ruled out firewall first If the same behaviour occured with or without using VPN, then it was not my firewall.
These are some of the things that I did to “isolate” the issue and figure out that I had a conflict between Zoom and my Router.
You might have a different conflict. For me, my sending audio worked just fine in Zoom via the web. And I stopped seeing the “internet unable” message. Of course, using the web version of Zoom limits your functionality so this is NOT a fix just a test to help isolate the problem.
Thus, Zoom web version works just fine and I did not have “unstable internet” issue. If my internet is good enough for Zoom web version than it is likely that my internet is just fine for my Zoom client. So I stopped focusing on having a bandwidth issue and worrying about using wired versus wi-fi. Next, I reinstalled Zoom on my Windows machine. My sending audio immediately stopped working.
Whether I used my VPN or not, my sending audio would not work. Whether I used my VPN or not, my sending audio always worked. This is when I started checking for all of the “audio voice optimization” options that my Router supported and started turning them off one by one.
Your Router may have other options than what mine had. Thanks for your detailed thoughts on this and the many solutions you tried. I have also tried with my company VPN on and I still had the problem. Since I can have both routers going at the same time, I think to save myself some headache I’ll just use both routers and stop trying to troubleshoot my Netgear router.
It’s not a great solution, but I can at least move on with my life now! We are continuing to monitor the situation to ensure that the best possible service is provided to our customers.
Click here for our top support FAQs. Router firmware correcting this issue will be available ASAP. Visit Status. Join Now Log In Help. All forum topics Previous Topic Next Topic. Unstable Internet on Zoom calls. Message 1 of 7. Labels: Troubleshooting. Me too. Accepted Solutions. Re: Unstable Internet on Zoom calls. Message 4 of 7. All Replies. Message 2 of 7. Message 3 of 7. Message 5 of 7. My steps: 1. Uninstall Zoom client and use the Zoom web version to attend a call.
Do you still have audio sending problems or does the sending audio work? Thus, not a VPN issue. Thus, Zoom Windows client was definitely an issue. Thus, VPN was still not an issue. Using my phone as a hotspot versus my router. Thus, my Router was in conflict with Zoom client or vice versa. Good luck! Message 6 of 7. Message 7 of 7. Top Contributors. User Count. See All. Discussion stats.